- Effective Date: 29 august 2023
1. Introduction
Welcome to Gold Massage Lisbon. At Gold Massage Lisbon, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and our massage services.
2. Information We Collect
2.1. Personal Information
- We may collect personal information such as your name, email address, phone number, and address when you make an appointment or contact us through our website or by phone.
2.2. Payment Information
- If you make a payment for our services, we may collect payment information, including credit card details and billing information.
2.3. Usage Information
- We collect information about how you use our website, including your IP address, browser type, and device information. We may also collect information about the pages you visit and the actions you take on our website.
2.4. Cookies
- We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
We use your personal information for the following purposes:
3.1. Providing Services
- To schedule and provide massage services to you.
3.2. Communication
- To communicate with you about your appointments, answer your inquiries, and send you updates and promotional materials if you have opted in to receive them.
3.3. Payment Processing
- To process payments for our services.
3.4. Analytics
- To analyze and improve our website, services, and user experience.
3.5. Legal Compliance
- To comply with applicable laws and regulations.
4. Disclosure of Your Information
We may disclose your personal information to:
4.1. Service Providers
- We may share your information with third-party service providers who help us deliver our services, such as payment processors and booking software providers.
4.2. Legal Obligations
- We may disclose your information when required by law, in response to legal processes, or to protect our rights, privacy, safety, or property.
5. Your Choices
You have the following choices regarding your personal information:
5.1. Access and Update
- You can access and update your personal information by contacting us.
5.2. Marketing Communications
- You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us.
6. Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of your information.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The most recent version will be posted on our website with the effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- +351 937 474 279
- contact@goldmassage.pt
9. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Portugal.
By using our website and services, you consent to the practices described in this Privacy Policy.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy
4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6.Third Party Access to Your Data
At Gold Massage Lisbon, we take data privacy seriously and are committed to safeguarding your information. We may collect and share non-personal data for the purpose of improving our services, understanding client needs, and conducting research while adhering to the General Data Protection Regulation (GDPR) in Europe, the Health Insurance Portability and Accountability Act (HIPAA) in the United States, and other applicable laws and regulations.
1. Types of Non-Personal Data We Collect
We may collect the following types of non-personal data:
1.1. Usage Data: Information about how you interact with our website and services, including but not limited to pages visited, session duration, and device information.
1.2. Aggregate Data: Aggregated and anonymized data that does not identify any individual, including statistics, trends, and demographics.
1.3. Feedback: Feedback and reviews provided by clients about their massage experience, which is anonymized and used for service improvement.
2. Purpose of Sharing Non-Personal Data
We may share non-personal data with the following entities:
2.1. Third-Party Researchers: We may share aggregated and anonymized data with third-party researchers, including medical professionals and pharmaceutical companies, for the purpose of research and development related to massage therapy, health and wellness, and related fields. This data will not contain any personally identifiable information (PII).
3. How We Protect Your Data
We take stringent measures to protect your non-personal data:
3.1. Anonymization: Before sharing data with third parties, we ensure that all personally identifiable information is removed or anonymized.
3.2. Data Security: We employ industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration.
4. Your Rights
Although we share only non-personal data, you have the right to:
4.1. Access: Request access to the non-personal data we hold about you.
4.2. Correction: Request corrections or updates to your non-personal data.
4.3. Objection: Object to the sharing of your non-personal data for research purposes. Please note that this may limit our ability to improve our services and understand client needs.
5. Contact Us
If you have any questions or concerns about our data sharing practices, please contact us at:
- +351 937 474 279
- contact@goldmassage.pt
This policy is intended to clarify how we handle non-personal data and is in accordance with the GDPR, HIPAA, and other relevant data protection laws. We reserve the right to update this policy as needed to remain compliant with changing regulations.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.9. Your Data Rights
At Gold Massage Lisbon, we are committed to protecting your privacy and ensuring that you have control over your personal data. In accordance with data protection laws, including the General Data Protection Regulation (GDPR) in Europe, the Health Insurance Portability and Accountability Act (HIPAA) in the United States, and other applicable regulations, we respect your data rights. Below are your rights concerning your personal data:
1. Right to Access
You have the right to request access to the personal data we hold about you. This includes details about how we collect, use, and store your data. To exercise this right, please contact us through the contact information provided in this privacy policy.
2. Right to Correction
If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request corrections or updates to your data. We will promptly review and rectify any inaccuracies.
3. Right to Erasure (Right to Be Forgotten)
You have the right to request the deletion of your personal data under certain circumstances. This right may not apply if we are required to retain your data for legal or legitimate business purposes. If you wish to exercise this right, please contact us.
4. Right to Data Portability
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. This right allows you to transfer your data to another service provider if you wish.
5. Right to Object
You have the right to object to the processing of your personal data, especially if it is used for direct marketing purposes. You can also object to the processing of your data based on our legitimate interests unless we have compelling legitimate grounds for the processing that override your interests, rights, and freedoms.
6. Right to Restriction of Processing
You can request the restriction of the processing of your personal data under certain circumstances, such as when you contest the accuracy of your data or when the processing is unlawful.
7. Right to Withdraw Consent
If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Please note that withdrawing consent may affect our ability to provide certain services to you.
8. Right to Lodge a Complaint
If you believe that your data rights have been violated or that we have not adequately addressed your concerns regarding your personal data, you have the right to lodge a complaint with the relevant data protection authority.
Contact Us
If you wish to exercise any of your data rights, have questions about your rights, or need assistance, please contact us at:
- +351 937 474 279
- contact@goldmassage.pt
We will respond to your requests and inquiries promptly and in accordance with applicable data protection laws. Your privacy and data protection are important to us, and we are committed to ensuring that you can exercise your rights effectively.
11. Release of Your Data for Legal Purposes
At [Your Company Name], we take data privacy seriously and make every effort to protect your personal information. However, there may be circumstances where we are required by law to release your data. This section explains the instances in which we may need to disclose your data for legal purposes:
1. Compliance with Applicable Laws
We may disclose your personal data if required to comply with applicable laws, regulations, legal processes, or government requests. This may include responding to requests from law enforcement agencies, regulatory authorities, or government bodies.
2. Protection of Our Rights and Safety
We may share your data if we believe it is necessary to protect our rights, privacy, safety, or property, as well as those of our clients, employees, or the public. This includes sharing information to prevent fraud, address security issues, or respond to an emergency situation.
3. Legal Claims and Investigations
In the event of a legal claim, dispute, or investigation, we may disclose your personal data to defend our interests or those of third parties involved. This may include sharing data with our legal advisors, insurers, or other relevant parties.
4. Business Transfers
If [Your Company Name] undergoes a merger, acquisition, asset sale, or other change in ownership or control, your personal data may be transferred as part of the transaction. We will ensure that the receiving entity respects your privacy rights as set out in this privacy policy.
5. Consent or Disclosure by You
In some cases, we may disclose your data with your explicit consent or at your request. You have the right to determine how your data is shared in these instances.
6. Data Security
We take measures to protect your data and ensure that it is only accessed and disclosed when necessary for legal purposes. However, please be aware that no data transmission over the internet is completely secure, and we cannot guarantee the security of your data during transmission.
7. Contact Us
If you have any questions or concerns about the release of your data for legal purposes, please contact us at:
- +351 937 474 279
- contact@goldmassage.pt
We are committed to ensuring that any disclosure of your data for legal reasons is conducted in compliance with applicable laws and regulations, and with due regard to your privacy and data protection rights.
